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We're Engaged!

October 11, 2017

You read that right – we’re engaged!

Well, what we mean is that our employees are engaged with our company, and we can prove it, because Intellum was recently named one of the 100 Best Places to Work by the Atlanta Business Chronicle. Woot!

Here’s how it works. Employees from companies all over the metro Atlanta area agree to participate in a survey, conducted by Quantum Workplace on behalf of the Business Chronicle, that measures a wide range of workplace factors impacting employee engagement and satisfaction. Quantum then identifies the 100 Best Places To Work based solely on employee responses to this survey.

Intellum was recognized specifically for our commitment to employee engagement and received a score of 95.42 out of 100 based on the feedback of our employees. Naturally, we’re thrilled to know that we’ve earned the loyalty and affection of our team. But as a technology company dedicated to engagement through learning, we’re also celebrating the fact that we’re officially walking the walk.

Customer experience is a reflection of employee experience

Employee engagement is more than a feel-good experience. It’s the ultimate competitive advantage. We know this because employee engagement and employee experience have been feverishly studied. PwC found that employees most committed to their organizations exert 57% more effort on the job and are 87% less likely to resign than employees who consider themselves disengaged. And a recent Gallup study demonstrates that companies with highly engaged workforces outperform their peers by 147% in earnings per share. With fairly little effort we can tie an investment in employee engagement to more satisfied customers and a positive impact on the bottom line.

"Intellum's leaders have a clear vision for success, and they regularly empower their employees to contribute ideas and solutions to further the organization's mission. In addition, the administrative team regularly demonstrates employees' value with benefits like unlimited leave, free team lunches, a professional development budget, fun social outings, team trips, and more. I've never worked for an organization like Intellum and I don't plan on leaving any time soon." - Actual Employee Quote

And yet, improving employee engagement seems like an immense challenge for many companies. Deloitte University Press reports that the work environment in 2017 has become increasingly complex, and organizations’ ability to address issues of engagement and culture actually decreased by 14% last year. And that same Gallup study referenced above found that 87% of employees worldwide are not engaged. Considering the link between employee experience and customer experience, that’s not good news.

What the $#^% is a “learnefit™”?

While studies like these certainly make the case that employee engagement is a crucial component of a successful business, improving engagement is easier said than done. Sure, everyone wants profitability and productivity, but getting there by way of employee engagement can often feel like a black box.

Quantum Workplace, 2017

The reality is that the average employee is evolving quickly. She now expects her employer to offer her even more opportunities to develop as a professional and as a person. Providing access to modern, bite-size assets on a wide range of topics that resonate with her professional and personal journey is one of the quickest ways to improve her engagement with the corporate brand. The research shows us the clear impact of improving engagement, and while some forward-thinking companies have even started to view learning as a benefit, we think this concept deserves an entirely new category. Let’s call it “learnefits” (just kidding…sort of).

While learnefits (ahem) are by no means the complete answer to engagement, this concept is certainly a leg of the stool. In the same way we talk about gamification and personalization as tactics within a larger learning engagement strategy, a more holistic approach to learning is a crucial component in any plan to improve the overall employee experience—something we evidently know a thing or two about.

While we love reading the glowing survey and accepting awards (obviously), we also know that companies want to better understand how to value their investment in learning engagement. That’s why our team is working to quantify the impact of learning engagement on customer satisfaction, productivity, and the bottom line, building the metrics and insight that are tied to measurable impact. We look forward to sharing those results with you on this blog.

In the meantime, here’s to the other 99 companies on the Atlanta Business Chronicle’s Best Places To Work list for 2017, as well as the organizations that are striving to improve employee engagement through learning.

If you’d like to learn more about how we help companies improve engagement, or want to dig deeper into why our employees think Intellum is a special place to work, shoot us a note. We’re always up for a chat.

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