Underscore: Impactful UX for Customer Education

Building an education experience that achieves business goals and delivers meaningful value to the learner is challenging.

In this webinar, Katie Deninger - Technical Services Manager at Intellum, discussed what it takes to define a user journey and personalize how your audiences engage with your organizational education initiative. 

Nick Fabiano - Project Manager, Scaled Education at Twitter also shared insight in to the expectations, challenges, and realities of completing a UX refresh of Twitter Flight School.

Here’s what we cover: 

• What are the most important components of the user experience?
• How do aesthetics contribute to the success of a program?
• How do I build a UX that scales?

Building on a strong (and strategic) visual foundation, gives your education program the best opportunity to engage learners and impact the business outcomes that matter most.

Webinar resources: 

• Twitter Flight School - Before and After
• The Intellum Framework
• Underscore: Architecting Content for Customer Education