Blog Post

Underscore: Impactful UX for Customer Education

By
Chi Johnson
customer education thought leadership by Intellum

Building an education experience that achieves business goals and delivers meaningful value to the learner is challenging.

In this webinar, Katie Deninger - Technical Services Manager at Intellum, discussed what it takes to define a user journey and personalize how your audiences engage with your organizational education initiative. 

Nick Fabiano - Project Manager, Scaled Education at Twitter also shared insight in to the expectations, challenges, and realities of completing a UX refresh of Twitter Flight School.

Here’s what we cover: 
  • What are the most important components of the user experience?
  • How do aesthetics contribute to the success of a program?
  • How do I build a UX that scales?


Building on a strong (and strategic) visual foundation, gives your education program the best opportunity to engage learners and impact the business outcomes that matter most.

Webinar resources: 


Underscore is a series of monthly webinars that elevates the voices of Intellum’s greatest asset, our people. Each month, our experts will share knowledge and practical advice on essential customer education topics.

About the author

Headshot of Chi Johnson
Chi Johnson
Brand & Communications Manager
Chi has a natural ability to inject charisma into strategy, communication, thought-leadership, and branding. She tackles every facet of her work and personal life with innovation, panache, and relentlessness.
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