ATLANTA – October 26, 2020 – Intellum, the leading Customer Education Platform, announced it has named Ruben Rabago as its new Chief Customer Officer. Rabago will be managing the success of Intellum's global customer base, which includes overseeing customer success, customer support, and services.
Rabago is bringing more than 20 years of experience in designing, implementing, and developing successful account management, support, and customer success initiatives. He has a broad background at companies like WebMD, Carefx, Sage Software, Harris Corporation, and Gainsight. He is now bringing his expertise and enthusiasm to Intellum as it enters its next phase of growth and continued category leadership.
"I had the opportunity to work directly with Ruben as a client when he was at Gainsight, and I recognized immediately that he shared our passion for driving real-world business outcomes through education," said Chip Ramsey, CEO of Intellum. "Ruben literally wrote the book on Customer Success while helping to ensure that the most recognized company in the Customer Success industry delivered measurable results for its clients. I'm excited that Ruben will now apply his vast CS experience and expertise to ensuring that Intellum clients are as successful as possible."
Before joining Intellum, Rabago served as Chief Strategist at Gainsight, where he leveraged his subject matter expertise, provided in-depth consultation, and drove transformation for some of Gainsight’s largest customers. He was a key contributor and advisor to Gainsight’s global programs within the Pulse portfolio. Thousands have experienced his charismatic instruction, chiefly at user conferences and events, including Pulse Academy. But Rabago was also responsible for designing and launching the world's largest education program for Customer Success professionals—Pulse+ and other customer education initiatives that have influenced the entire CS profession. He also helped establish Gainsight's community outreach program intended to improve diversity in the CS profession, initially as Gainsight Gives and most recently as CS YOU. Rabago is the co-author of "The Customer Success Professional's Handbook," published by Wiley in January of 2020, which has been called the definitive how-to-guide for the practice of customer success.
"I am overjoyed to be part of the team that has been the most innovative, strategically focused, and customer-centric company in the category it helped to define," said Ruben Rabago, CCO, Intellum. "Having encountered first hand the people and the full capabilities of Intellum technology, I became an immediate fan when we successfully launched two massive and separate initiatives in about 45 days. Intellum wasn’t just a solution provider. They were a thought-partner. I am honored, humbled, and thrilled to bring the full breadth of experience in CS to drive even greater value for Intellum customers and further elevate the customer experience."