New Research: Key Findings on the State of Education-Led Growth
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The EUREKA Model: Transform Customer Onboarding with Education-Led Growth and AI

Learn a proven methodology that leverages Education-Led Growth to create those critical "aha moments" that turn confused new users into confident power users.

July 24, 2025 1:00 PM
EST
Duration:
60
Minutes
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Summit Schedule

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The secret to reducing churn and accelerating customer success isn't better features; it's better customer onboarding and education.
Join Intellum alongside Ramli John, product onboarding consultant and author of "EUREKA: The Product Onboarding Playbook for B2B Companies," for a live webinar exploring a strategic framework that's transforming how SaaS companies onboard and retain customers.
In this session, Ramli will walk through the EUREKA Model—a proven methodology that leverages Education-Led Growth to create those critical "aha moments" that turn confused new users into confident power users.
We'll cover:
  • The 5 pillars of the EUREKA Model and how they drive measurable business outcomes
  • How AI is revolutionizing customer education and onboarding at scale
  • Real-world case studies showing 40%+ improvements in activation and retention
If you're responsible for customer success, onboarding, or reducing churn, this is your chance to discover a systematic approach that transforms how customers experience and adopt your product from day one.
The secret to reducing churn and accelerating customer success isn't better features; it's better customer onboarding and education.
Join Intellum alongside Ramli John, product onboarding consultant and author of "EUREKA: The Product Onboarding Playbook for B2B Companies," for a live webinar exploring a strategic framework that's transforming how SaaS companies onboard and retain customers.
In this session, Ramli will walk through the EUREKA Model—a proven methodology that leverages Education-Led Growth to create those critical "aha moments" that turn confused new users into confident power users.
We'll cover:
  • The 5 pillars of the EUREKA Model and how they drive measurable business outcomes
  • How AI is revolutionizing customer education and onboarding at scale
  • Real-world case studies showing 40%+ improvements in activation and retention
If you're responsible for customer success, onboarding, or reducing churn, this is your chance to discover a systematic approach that transforms how customers experience and adopt your product from day one.
The EUREKA Model: Transform Customer Onboarding with Education-Led Growth and AI
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Ramli John
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at
Product-Led Onboarding

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July 24, 2025 1:00 PM
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About this Session

The secret to reducing churn and accelerating customer success isn't better features; it's better customer onboarding and education.
Join Intellum alongside Ramli John, product onboarding consultant and author of "EUREKA: The Product Onboarding Playbook for B2B Companies," for a live webinar exploring a strategic framework that's transforming how SaaS companies onboard and retain customers.
In this session, Ramli will walk through the EUREKA Model—a proven methodology that leverages Education-Led Growth to create those critical "aha moments" that turn confused new users into confident power users.
We'll cover:
  • The 5 pillars of the EUREKA Model and how they drive measurable business outcomes
  • How AI is revolutionizing customer education and onboarding at scale
  • Real-world case studies showing 40%+ improvements in activation and retention
If you're responsible for customer success, onboarding, or reducing churn, this is your chance to discover a systematic approach that transforms how customers experience and adopt your product from day one.
The EUREKA Model: Transform Customer Onboarding with Education-Led Growth and AI
is a session within the
View Summit
The EUREKA Model: Transform Customer Onboarding with Education-Led Growth and AI
is an episode of
_Underscore
Explore
_Underscore

Speakers

Ramli John Speaker Headshot
Ramli John
Author
at
Product-Led Onboarding

Webinar Recap & Notes

Webinar Overview

The recent webinar provided a comprehensive look into how organizations can leverage education-led growth strategies to achieve measurable business outcomes such as increased revenue, enhanced retention, and superior performance across teams. As highlighted in the discussion, integrating education into an entity's strategic framework can serve as a game-changer, fundamentally transforming its impact on the organization’s bottom line.

Key Insights and Strategies

The presenters emphasized the convergence of education and business growth, noting, "Education is no longer just a support function—it’s a strategic driver of business growth." Their approach centers on tying educational initiatives directly to business performance, demonstrating clear ROI through targeted data and analytics. They stressed that by aligning educational programs with company goals such as retention and revenue, organizations could create sustainable, impactful systems that resonate deeply with customers and employees alike.

Audience Engagement and Optimization

Throughout the webinar, speakers spotlighted various methods to enhance engagement through personalized learning experiences. One notable mention was the use of "reputation-based gamification to boost engagement," which helps not only in holding learners’ interest but also in instilling a sense of accomplishment and motivation among participants. The speakers delved into dynamics such as building interactive content and using metrics to inform iterative improvements, thus ensuring content remains relevant and compelling.

Harnessing Data for Growth

Another significant segment of the webinar tackled the importance of sophisticated reporting and analytics tools. Their insight encapsulated by the quote, “Unlock actionable insights that connect learning to business outcomes," underlines the value of a data-centric approach in improving learning efficacy. This part of the discussion illuminated how real-time data could drive decision-making processes that align learning objectives closely with overarching business strategies.

Practical Applications and Case Studies

Practical scenarios and case studies played a critical role in this webinar. They presented various success stories highlighting firms that have efficiently incorporated educational programs using the discussed strategies. These case studies served as a testament to "intelligent integrations" and showed how these could reduce operational burdens while boosting overall system efficiency.

Concluding Remarks

The session left attendees with a robust understanding of the transformative potential of education within an organization. By proactively aligning education with marketing and sales functions, companies are not only achieving enhanced ROI but also driving broad-scale adoption and engagement across user segments. In summary, embracing education-led strategies equips businesses not only to meet current objectives but to sustain long-term growth in a competitive landscape.

Summit Schedule

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The EUREKA Model: Transform Customer Onboarding with Education-Led Growth and AI
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2025-07-24 1:00 pm
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