Blog Post

Underscore: Navigating a Career in Customer Education

Chi Johnson
December 10, 2020
Underscore webinar

Customer Education is more than a buzz term, it’s a growing industry and professionals are in rapid demand. Talent from all over the SaaS industry, e-learning, instructional design and more have their career sights set on Customer Education. 

In this webinar, Dr. Julia Huprich, Vice President of Learning Science at Intellum, shares the research of her multiphase study on core competencies of customer education professionals, and answer the following questions:

  • What skills do you need to be a successful professional in customer education? 
  • How are customer education positions different from traditional employee learning positions? 
  • What’s the best way to break into the customer education industry?

This Underscore webinar is wonderful! Special thanks to our phenomenal speaker, Julia Huprich for sharing her expertise and revealing major keys to succeeding as a professional in the customer education industry.

During the webinar, Julia provided reading suggestions, and a collection of resources to further your professional growth:

Check out this episode of Underscore on-demand here

If you’d like to see more webinars like these, check out the Underscore series. 

Underscore is a series of monthly webinars that elevates the voices of Intellum’s greatest asset, our people. Each month, our experts will share knowledge and practical advice on essential customer education topics.

About the Author

Headshot of Chi Johnson
Chi Johnson
Brand & Communications Manager
Chi has a natural ability to inject charisma into strategy, communication, thought-leadership, and branding. She tackles every facet of her work and personal life with innovation, panache, and relentlessness.