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Blogs & Articles

How to build the academy, run the certification and pass the security review, with the steps, formulas and templates to do it.

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2024-03-26
What makes up a great learner experience? It's not just one thing, but rather a combination of elements. Learn how to apply it.
6 Elements of a Great Learner Experience
What makes up a great learner experience? It's not just one thing, but rather a combination of elements. Learn how to apply it.
Shannon Howard
|
March 2024
Instructional design
Best practices
No items found.
2024-03-20
Looking to provide better learning experiences for your learners, even as your program scales? Do so by employing these personalized learning strategies.
How to Build a Personalized Learning Program
Looking to provide better learning experiences for your learners, even as your program scales? Do so by employing these personalized learning strategies.
Dr. Laetitia Samuel-Owusu
|
March 2024
Instructional design
Best practices
No items found.
2024-03-12
Looking to improve your customer education program or show return on investment? Here are six powerful customer education metrics (and tips to track them).
Customer Education Metrics to Measure
Looking to improve your customer education program or show return on investment? Here are six powerful customer education metrics (and tips to track them).
Shannon Howard
|
March 2024
Measuring impact
Best practices
Customer education
No items found.
2024-03-07
Sixteen AI tools to help education teams create and develop content faster. Here's what each does and when to reach for it.
16 AI Tools for Education Content Creation
Sixteen AI tools to help education teams create and develop content faster. Here's what each does and when to reach for it.
Jordan Hopkins, MEd
|
March 2024
AI in learning
Best practices
No items found.
2024-03-05
Ground your customer education program in learning science, from cognitive load to spaced repetition, so content actually changes behavior. See the principles.
Build Your Customer Education Program with Learning Science
Ground your customer education program in learning science, from cognitive load to spaced repetition, so content actually changes behavior. See the principles.
Dr. Michelle Ellis
|
March 2024
Instructional design
Best practices
Customer education
No items found.
2024-02-26
Struggling to serve up the right customer education at the right time? Learn how to personalize your client education by building effective learner personas.
How to Develop Learner Personas for Customer Education
Struggling to serve up the right customer education at the right time? Learn how to personalize your client education by building effective learner personas.
Allayjah Meredith
|
February 2024
Program strategy
Best practices
Customer education
No items found.
2024-02-22
Personalized learning lifts employee outcomes. Here's how to use analytics to personalize development at scale.
Leveraging Analytics to Personalize Employee Development
Personalized learning lifts employee outcomes. Here's how to use analytics to personalize development at scale.
Amanda Winstead
|
February 2024
Instructional design
Best practices
Employee education
No items found.
2024-02-21
Cross-functional relationships are critical to the success of customer education programs. See the examples and takeaways.
5 Ways to Improve Cross-Functional Collaboration
Cross-functional relationships are critical to the success of customer education programs. See the examples and takeaways.
Shannon Howard
|
February 2024
Program strategy
Best practices
Customer education
No items found.
2024-02-12
Accessible eLearning is a best practice that has become mandatory for any leading education program. Ensure equity with these accessible eLearning tips.
5 Best Practices for Creating Accessible eLearning Content
Accessible eLearning is a best practice that has become mandatory for any leading education program. Ensure equity with these accessible eLearning tips.
Jordan Hopkins, MEd
|
February 2024
Instructional design
Best practices
No items found.
2024-02-06
Learn how to measure partner training ROI from two partner education and training leaders. Get the step-by-step guidance.
How to Measure Partner Training ROI
Learn how to measure partner training ROI from two partner education and training leaders. Get the step-by-step guidance.
Brian Timberlake
|
February 2024
Measuring impact
Best practices
Partner education
No items found.
2024-01-25
Building out your customer education program and want inspiration? From Gusto to Reddit, here are 11 customer education program examples to learn from.
11 Customer Education Program Examples For Inspiration
Building out your customer education program and want inspiration? From Gusto to Reddit, here are 11 customer education program examples to learn from.
Shannon Howard
|
January 2024
Program strategy
Best practices
Customer education
No items found.
2024-01-19
Charged to do more with less on your customer education team? Get real-world, practical examples of how other teams are increasing efficiency in this blog.
18 Practical Ways to Increase Efficiency on Your Customer Education Team
Charged to do more with less on your customer education team? Get real-world, practical examples of how other teams are increasing efficiency in this blog.
Shannon Howard
|
January 2024
Program strategy
Best practices
Customer education
No items found.
2024-01-16
A partner training LMS trains channel partners, resellers, and distributors on one branded platform. The features to check before buying and why.
What to Look for in a Partner Training LMS
A partner training LMS trains channel partners, resellers, and distributors on one branded platform. The features to check before buying and why.
Brian Timberlake
|
January 2024
LMS selection and migration
Best practices
Partner education
No items found.
2024-01-05
Customer success priorities are shifting, and education teams should align with them. Pull two key takeaways from the CS Trends Report into your program plan.
Educate to Elevate: Aligning Customer Education with 2024 Customer Success Priorities
Customer success priorities are shifting, and education teams should align with them. Pull two key takeaways from the CS Trends Report into your program plan.
Dr. Michelle Ellis
|
January 2024
Onboarding and adoption
Research and trends
Customer education
No items found.
2023-12-26
How do you create an effective customer education strategy? Walk through building the strategy and winning internal buy-in, with templates to start from.
How to Develop a Successful Customer Education Strategy
How do you create an effective customer education strategy? Walk through building the strategy and winning internal buy-in, with templates to start from.
Shannon Howard
|
December 2023
Program strategy
Best practices
Customer education
No items found.
2023-12-07
Customer education leaders share their perspectives on what 2024 will bring for education teams, from AI to strategy shifts. Hear their five predictions.
5 Customer Education Trends & Predictions for 2024
Customer education leaders share their perspectives on what 2024 will bring for education teams, from AI to strategy shifts. Hear their five predictions.
Dr. Michelle Ellis
|
December 2023
Program strategy
Research and trends
Customer education
No items found.
2023-12-06
Decipher the key program metrics that reveal what's working in your learning programs, then act on them. Learn a data-driven approach to program optimization.
Data-Driven Optimization: Deciphering Key Program Metrics
Decipher the key program metrics that reveal what's working in your learning programs, then act on them. Learn a data-driven approach to program optimization.
Shannon Howard
|
December 2023
Measuring impact
Best practices
No items found.
2023-11-30
Partners are busy, so motivation matters. Apply four simple methods to get partners to engage with and complete your training. See what moves the needle.
4 Simple Methods to Motivate Partners to Learn
Partners are busy, so motivation matters. Apply four simple methods to get partners to engage with and complete your training. See what moves the needle.
Shannon Howard
|
November 2023
Learner engagement
Best practices
Partner education
No items found.
2023-11-28
SaaS customer training teaches customers how to use your product to reach their immediate and long-term goals. Here’s how to do it effectively and at scale.
How to Do SaaS Customer Training Without Losing Your Mind
SaaS customer training teaches customers how to use your product to reach their immediate and long-term goals. Here’s how to do it effectively and at scale.
Lizzi Shaw
|
November 2023
Onboarding and adoption
Best practices
Customer education
No items found.
2023-11-21
An LMS migration moves your content, users and enrollments to a new platform. Get the checklist, timeline, vendor questions and who does what.
Your Guide to a Successful LMS Migration
An LMS migration moves your content, users and enrollments to a new platform. Get the checklist, timeline, vendor questions and who does what.
Dave Sliwinski
|
November 2023
LMS selection and migration
Best practices
No items found.
2023-11-16
A culture of continuous learning in the workplace can offer any organization meaningful benefits. Learn how to apply it.
Fostering a Culture of Continuous Learning in the Workplace
A culture of continuous learning in the workplace can offer any organization meaningful benefits. Learn how to apply it.
Amanda Winstead
|
November 2023
Program strategy
Best practices
Employee education
No items found.
2023-11-14
We dug into the data and discovered five different social learning approaches that are proven to be successful for corporate learning.
How Social Learning Improves Knowledge Retention—and How to Apply It
We dug into the data and discovered five different social learning approaches that are proven to be successful for corporate learning.
Dr. Michelle Ellis
|
November 2023
Instructional design
Best practices
Employee education
No items found.
2023-11-07
Customer onboarding shows customers how to quickly benefit from your product or service. Learn the role education plays in onboarding plus best practices.
The Ultimate Guide to Customer Onboarding
Customer onboarding shows customers how to quickly benefit from your product or service. Learn the role education plays in onboarding plus best practices.
Jordan Hopkins, MEd
|
November 2023
Onboarding and adoption
Best practices
Customer education
No items found.
2023-11-02
Search engine optimization (SEO) can be a great way to market your public-facing customer education program. See the examples and takeaways.
SEO for Customer Education: 7 Best Practices You Need to Know
Search engine optimization (SEO) can be a great way to market your public-facing customer education program. See the examples and takeaways.
Shannon Howard
|
November 2023
Learner engagement
Best practices
Customer education