Cross-functional relationships are critical to the success of customer education programs. See the examples and takeaways.
Shannon Howard
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February 2024
Content Creation
2024-02-12
Accessible eLearning is a best practice that has become mandatory for any leading education program. Ensure equity with these accessible eLearning tips.
Accessible eLearning is a best practice that has become mandatory for any leading education program. Ensure equity with these accessible eLearning tips.
Jordan Hopkins, MEd
|
February 2024
Metrics & Measurement
Education-Led Growth
2024-02-06
Learn how to measure partner training ROI from two partner education and training leaders. Get the step-by-step guidance.
Learn how to measure partner training ROI from two partner education and training leaders. Get the step-by-step guidance.
Brian Timberlake
|
February 2024
Best Practices
2024-01-25
Building out your customer education program and want inspiration? From Gusto to Reddit, here are 11 customer education program examples to learn from.
Building out your customer education program and want inspiration? From Gusto to Reddit, here are 11 customer education program examples to learn from.
Shannon Howard
|
January 2024
Education-Led Growth
2024-01-19
Charged to do more with less on your customer education team? Get real-world, practical examples of how other teams are increasing efficiency in this blog.
Charged to do more with less on your customer education team? Get real-world, practical examples of how other teams are increasing efficiency in this blog.
Shannon Howard
|
January 2024
LMS
Education-Led Growth
2024-01-16
Looking to improve your partner education efforts? Learn the benefits of using a partner training LMS, plus key features to look out for when purchasing an LMS.
Looking to improve your partner education efforts? Learn the benefits of using a partner training LMS, plus key features to look out for when purchasing an LMS.
Brian Timberlake
|
January 2024
Education-Led Growth
Learning Science
2024-01-05
Customer success priorities are shifting, and education teams should align with them. Pull two key takeaways from the CS Trends Report into your program plan.
Customer success priorities are shifting, and education teams should align with them. Pull two key takeaways from the CS Trends Report into your program plan.
Dr. Michelle Ellis
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January 2024
Education Strategy
2023-12-26
How do you create an effective customer education strategy? Walk through building the strategy and winning internal buy-in, with templates to start from.
How do you create an effective customer education strategy? Walk through building the strategy and winning internal buy-in, with templates to start from.
Shannon Howard
|
December 2023
Learning Science
2023-12-07
Customer education leaders share their perspectives on what 2024 will bring for education teams, from AI to strategy shifts. Hear their five predictions.
Customer education leaders share their perspectives on what 2024 will bring for education teams, from AI to strategy shifts. Hear their five predictions.
Dr. Michelle Ellis
|
December 2023
Metrics & Measurement
2023-12-06
Decipher the key program metrics that reveal what's working in your learning programs, then act on them. Learn a data-driven approach to program optimization.
Decipher the key program metrics that reveal what's working in your learning programs, then act on them. Learn a data-driven approach to program optimization.
Shannon Howard
|
December 2023
Marketing & Engagement
Education-Led Growth
2023-11-30
Partners are busy, so motivation matters. Apply four simple methods to get partners to engage with and complete your training. See what moves the needle.
Partners are busy, so motivation matters. Apply four simple methods to get partners to engage with and complete your training. See what moves the needle.
Shannon Howard
|
November 2023
Best Practices
2023-11-28
SaaS customer training teaches customers how to use your product to reach their immediate and long-term goals. Here’s how to do it effectively and at scale.
SaaS customer training teaches customers how to use your product to reach their immediate and long-term goals. Here’s how to do it effectively and at scale.
Lizzi Shaw
|
November 2023
LMS
Best Practices
2023-11-21
Find tips and best practices for a successful LMS migration, plus expert advice on how your team can support an efficient pre-migration process.
We dug into the data and discovered five different social learning approaches that are proven to be successful for corporate learning.
Dr. Michelle Ellis
|
November 2023
Best Practices
Education-Led Growth
2023-11-07
Customer onboarding shows customers how to quickly benefit from your product or service. Learn the role education plays in onboarding plus best practices.
Customer onboarding shows customers how to quickly benefit from your product or service. Learn the role education plays in onboarding plus best practices.
Jordan Hopkins, MEd
|
November 2023
Marketing & Engagement
2023-11-02
Search engine optimization (SEO) can be a great way to market your public-facing customer education program. See the examples and takeaways.
Search engine optimization (SEO) can be a great way to market your public-facing customer education program. See the examples and takeaways.
Shannon Howard
|
November 2023
Best Practices
Education Strategy
2023-10-31
Enablement empowers people to do their job and/or to use our product(s) well. Here are five ways to make sure you create effective enablement materials.
Enablement empowers people to do their job and/or to use our product(s) well. Here are five ways to make sure you create effective enablement materials.
Shannon Howard
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October 2023
Best Practices
Education-Led Growth
2023-10-26
Designing partner education from scratch? Here's what a strong program looks like: structure, content, incentives, and measurement.
Designing partner education from scratch? Here's what a strong program looks like: structure, content, incentives, and measurement.
Shannon Howard
|
October 2023
Education-Led Growth
2023-10-24
Partnerships help companies grow and sell more. Learn how partner training helps companies increase sales and improve efficiency, with real-world examples.
Partnerships help companies grow and sell more. Learn how partner training helps companies increase sales and improve efficiency, with real-world examples.
Lizzi Shaw
|
October 2023
Marketing & Engagement
Best Practices
Education-Led Growth
Learning Science
2023-10-17
eLearning can match in-person learning when it's designed right. Apply five evidence-based ways to increase learner engagement, backed by learning research.
eLearning can match in-person learning when it's designed right. Apply five evidence-based ways to increase learner engagement, backed by learning research.
Dr. Michelle Ellis
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October 2023
Education Strategy
2023-10-12
Most companies sell outcomes they can't yet deliver. Customer enablement closes that gap, equipping customers to reach real results.