Evan Hall, customer education leader and evangelist, shared the importance of a unified customer-led education experience in this webinar. We discussed how to create a vision for the end-to-end customer experience and explored the role of the education platform in creating a consistent customer experience.
Here’s what we cover:
- How to collaborate with cross-functional teams to improve the customer experience
- How to think about the holistic customer journey—not just your segment
- How customer education can align customer-facing teams to create a more cohesive experience
For even more insights, check out Evan's guest blog feature 3 Steps to Map Your Customer Journey—and Uncover Causes of Churn.