Blog Post

Underscore: The Value of a Customer-Centric Approach

Chi Johnson
April 14, 2023
White letters spelling out the word Underscore against a Blue background

Evan Hall, customer education leader and evangelist, shared the importance of a unified customer-led education experience in this webinar. We discussed how to create a vision for the end-to-end customer experience and explored the role of the education platform in creating a consistent customer experience.  

Here’s what we cover: 

  • How to collaborate with cross-functional teams to improve the customer experience
  • How to think about the holistic customer journey—not just your segment
  • How customer education can align customer-facing teams to create a more cohesive experience

For even more insights, check out Evan's guest blog feature 3 Steps to Map Your Customer Journey—and Uncover Causes of Churn.

About the author

Headshot of Chi Johnson
Chi Johnson
Brand & Communications Manager
Chi has a natural ability to inject charisma into strategy, communication, thought-leadership, and branding. She tackles every facet of her work and personal life with innovation, panache, and relentlessness.
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