They geeked about Radiohead a bit, too. But the focus of the conversation was mostly about the state of the customer education industry and how to develop a world-class learning initiative.
“Start with Science, and then try to bake that into your process. A data-driven methodology of continuous improvement," says Chip. "Put that in place and challenge yourself to improve it over time."
Listen to the podcast below to learn more about the fundamentals of customer education (and good music).