Research clearly shows that a well-developed customer education program can decrease support calls, increase revenue and improve retention. But where do you start? With your team of course!
In this Underscore webinar, Dr. Julia Huprich, Vice President of Learning Science at Intellum, kicks off with research that illustrates exactly what skills and competencies companies should look for when building their customer education teams. Intellum’s Chief Strategy Officer, Vicky Kennedy, will then deep dive into how important those roles are to ensuring your CE program delivers results!
Julia and Vicky will help you understand how to build your customer education program with the right people the right way.
Here’s what was covered:
Here’s the recap:
If you’d like to see more webinars like these, check out the Underscore series.
Underscore is a series of monthly webinars that elevates the voices of Intellum’s greatest asset, our people. Each month, our experts will share knowledge and practical advice on essential customer education topics.