What does it really mean to design learning with a customer-first mindset?
In this conversation-style session, we’ll sit down with Kristen Buck from Mindbody to learn how she and her team have built their content strategy around the needs, motivations, and experiences of their customers. Through a candid, interview-style dialogue, we’ll talk through how the Mindbody team curates meaningful learning experiences and keeps customers engaged throughout the entire journey. Along the way, you’ll hear practical insights and real examples you can apply to your own learning programs.
Here’s what you’ll learn:
- How to adopt a customer-first mindset when designing and curating learning experiences.
- Ways to keep learners engaged throughout the entire learning journey, from initial onboarding to deeper adoption.
- Practical approaches to curating content that resonates with and supports your customers.
