New Research: Key Findings on the State of Education-Led Growth
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Trust But Verify: Implementing AI in Your Practice

Recent Forrester data shows that 51% of customer education teams are using AI today—and nearly 95% expect to adopt AI within the next 18 months.

June 13, 2024 1:00 PM
EST
Duration:
60
Minutes
By registering, you agree to receive communications from all participating presenters.

Over the last few years, AI has become front and center in conversations about how we get work done.

Recent Forrester data shows that 51% of customer education teams are using AI today—and nearly 95% expect to adopt AI within the next 18 months. ‍ But what are these teams doing? How can AI be beneficial to education teams specifically? And how can you implement AI into your program this year? ‍ That’s what Kristine Kukich, Principal Owner of The Training Sherpa and long-time customer education practitioner, covered in this webinar. ‍ Discover the potential and the hurdles presented by AI and learn how to leverage its capabilities effectively. Kristine shared real-world use cases and success stories that showcase AI's impact on customer engagement, knowledge retention, and overall learning outcomes.

Over the last few years, AI has become front and center in conversations about how we get work done.

Recent Forrester data shows that 51% of customer education teams are using AI today—and nearly 95% expect to adopt AI within the next 18 months. ‍ But what are these teams doing? How can AI be beneficial to education teams specifically? And how can you implement AI into your program this year? ‍ That’s what Kristine Kukich, Principal Owner of The Training Sherpa and long-time customer education practitioner, covered in this webinar. ‍ Discover the potential and the hurdles presented by AI and learn how to leverage its capabilities effectively. Kristine shared real-world use cases and success stories that showcase AI's impact on customer engagement, knowledge retention, and overall learning outcomes.

Trust But Verify: Implementing AI in Your Practice
is a session within the
AI in Customer Education Summit
View Summit
Trust But Verify: Implementing AI in Your Practice
is an episode of
Explore

Speakers

Kristine Kukich Speaker Headshot
Kristine Kukich
Principal Owner
at
Training Sherpa

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On-Demand
Upcoming Live
Webinar
on
June 13, 2024 1:00 PM
EST
Platform Tour

About this Session

Over the last few years, AI has become front and center in conversations about how we get work done.

Recent Forrester data shows that 51% of customer education teams are using AI today—and nearly 95% expect to adopt AI within the next 18 months. ‍ But what are these teams doing? How can AI be beneficial to education teams specifically? And how can you implement AI into your program this year? ‍ That’s what Kristine Kukich, Principal Owner of The Training Sherpa and long-time customer education practitioner, covered in this webinar. ‍ Discover the potential and the hurdles presented by AI and learn how to leverage its capabilities effectively. Kristine shared real-world use cases and success stories that showcase AI's impact on customer engagement, knowledge retention, and overall learning outcomes.

Trust But Verify: Implementing AI in Your Practice
is a session within the
AI in Customer Education Summit
View Summit
Trust But Verify: Implementing AI in Your Practice
is an episode of
Explore

Speakers

Kristine Kukich Speaker Headshot
Kristine Kukich
Principal Owner
at
Training Sherpa

Webinar Recap & Notes

Overview

The webinar focused on practical applications of AI in educational programs, revealing how over 50% of organizations are utilizing artificial intelligence in current practices. Observations made through research conducted with Forrester showcase this emerging trend in the field. This summit intended to shed light on the specific ways educational teams implement AI, employing a series of speaker presentations to explore their varied uses and outcomes.

Content Development & Personalization

One major highlight was the usage of AI in content development. AI tools, such as generative AI, are extensively used to build scenarios and personalized learning paths. As noted, leveraging generative AI enhances the efficiency of content creation, allowing for a more personalized educational experience through features like dynamic assessments. As Christine Cooke suggests, "If you haven't already started personalizing learning paths within your learning management system, you really should kind of get on that particular bandwagon." This reflects a broader trend toward customization in learning, enabled by cutting-edge AI technologies that optimize teaching modalities.

Trust, But Verify

A significant part of the presentations was dedicated to discussing the necessity of validating AI-driven content. The principle of "trust, but verify" underpins AI's role in education, underscoring the need to proofread AI-generated outputs in case errors arise—a concern seen across various AI-powered tools today. Christine's advice, "you still have to proof everything," echoes the essential balance between utilizing AI for productivity and ensuring factual accuracy.

AI in Data Analytics

The data analytics sections showcased AI's role in enhancing data-driven decisions. AI helps in compiling disparate data into coherent visual analysis, creating dynamic dashboards that provide valuable insights. The discussion covered how such analytics empower educators to measure engagement and content's impact effectively, thereby reinforcing strategic educational goals. Deb Smith's group exemplifying people analytics stands out as a testimony to this capability.

AI & Gamification

Gamification emerged as another compelling application of AI. Using games as a learning mechanism enhances engagement and retention. Christine lauded Duolingo's gamified approach to language learning as a leading example. "It's one of the best examples of gamification out there," she said, which demonstrates how AI-supported gamification can propel users toward skill mastery through interactive learning environments.

Cross-Platform Integration and Security

Another vital topic was the necessity of robust security measures and appropriate access to enterprise-level AI tools. The need for legal and Infosec teams' involvement was stressed to ensure secure applications that protect institutional data. This becomes critical as companies explore integrating cross-platform AI solutions, like those now available through ChatGPT teams and Claw.ai subscriptions, ensuring educational content remains protected and secure within corporate boundaries.

The Future of Learning with AI

Summing up the potential of AI explored during the webinar, the discussion concluded on optimistic notes regarding futuristic extensions of AI in education, like virtual tutors and more profound conversational AI interactions. This reflects the inherent potential for AI to transform learning modalities even further. The audience was invited to remain open to AI's evolving role, ushering in new dimensions of adaptive, personalized learning experiences.Q

The webinar was a comprehensive exploration of how AI stands to reshape education beyond its current foundational capabilities, marked by practiced applications and success stories shared by domain experts.

Trust But Verify: Implementing AI in Your Practice
is a session within the
AI in Customer Education Summit
View Summit
Trust But Verify: Implementing AI in Your Practice
is an episode of
Explore the webinar series

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2024-06-13 1:00 pm

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