LMS Resources - The Blog

Organizational education raises results and efficiency across customers, employees, and partners. Start with this beginner's guide to the most common questions.

Build a content strategy for customers, employees, and partners: planning, formats, and governance. Start with the 101 primer.

Learn how to build a scalable partner training program that drives growth using the Education-Led Growth framework. Get the step-by-step guidance.

Docs, videos, academies, webinars: what actually counts as customer education content? Draw the boundaries and inventory what you already have. Find out inside.

Data reveals three traits that high-performing education initiatives share, from ownership to measurement. Benchmark your program against what the best do.

Conventional wisdom says B2B and B2C are different animals, but community reveals more similarities than differences. Explore what each side can borrow.

Nearly 1 in 3 companies say they struggle with learner drop off. Discover why employees, customers, and partners abandon training, and how can you help.

New to workplace instructional design? Get a primer in models and frameworks to follow, plus practical advice, like how to conduct a needs analysis.

Social, collaborative, and community-based learning differ more than you might think. Sort out the distinctions and where each fits in your education strategy.

The biggest problem in SaaS right now is that companies don't help their customers achieve the outcomes they were sold. The solution? Customer education.

Combine support articles, marketing content, and your LMS into one unified system of knowledge. Follow the step-by-step guide to connect your content sources.

These seven incentives will encourage your customers to complete training. Learn about standard training incentives plus one incentive nobody mentions.

Online proctoring scales certification exams, widens access, and protects your brand. Review all nine benefits before your rollout.

There’s no one way to start building a customer education program. Glean inspiration from how MindBody got started and where they’re headed.

You need to build the right team to educate your customers, employees, and partners. Discover seven roles you need on your organizational education team.

A smart customer education strategy spans the entire customer lifecycle. Learn what types of education can propel customers from one stage to the next.

A training needs analysis can help you create educational programs that help your customers and your company. Get best practices for conducting one.

The benefits of customer education are clear but few companies can implement a program at scale. Steal the playbook for your team.

Customer education needs more than software. Meet the Intellum Framework, a proprietary process for education initiatives that drive business results and ROI.

Forrester found customer education programs drive a 38.3% increase in product adoption and a 35% lift in customer lifetime value. Here's how to build one.

Move learners toward mastery with assessments, from certificates of completion to true certifications. Map the full assessment spectrum for your program.

Gamification can backfire when badges and points miss the mark. Avoid the three most common gamification mistakes in education programs. See what to skip.

Should you offer certifications? Vicky Kennedy answers the hard questions and shows how to design a program built to last.

What exactly is included under “customer education”? CSO, Vicky Kennedy defines and categorizes existing customer-facing content across any organization.