What happens when you bring together a thriving community and a robust education program? You unlock a powerful engine for customer activation, retention, and advocacy. In this session, Sunny from Bevy will explore how enterprise organizations like Atlassian are pairing learning platforms with community engagement to accelerate time-to-value, reduce support costs, and drive business growth. You’ll hear how community-led conversations, peer-to-peer support, and user group programs can amplify the impact of LMS content—turning passive learners into active champions. Whether you’re building an academy, running a customer forum, or scaling a user group program, this talk will give you the blueprint to create a more connected, educated, and empowered customer base.

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About this Session

Webinar Recap & Notes

### Scaling Education with Technology Leads to Potential Breakthroughs Organizations need a versatile learning management system to accommodate diverse audience needs efficiently. A consolidated approach not only saves resources but enhances engagement through consistent platform experience. As one user described, "Intellum has become a solution that not only addressed Kodiak’s current needs, but also had the capacity to grow alongside the company." ### Emphasizing Personalization Enhances Learner Engagement Creating deeply personalized learning experiences fosters greater connection to content, reducing dropout rates and improving knowledge retention. The use of advanced AI for personalization allows tailoring based on individual goals and backgrounds, revolutionizing how efficient and effective education can be delivered at scale with minimal manual effort. ### Strong Analytics Drive Program Improvements Emphasize the importance of robust reporting capabilities that track and analyze usage metrics leading to actionable insights. This allows organizations to connect educational outcomes directly to business goals. As noted in the webinar, "Having the ability to track and analyze education’s influence on key metrics has laid the groundwork for future growth." ### Seamless Integration Across Platforms is Key Integrating learning management systems with existing business tools contributes to streamlined operations and data coherence. Such integration empowers admins by reducing duplication of effort and enhancing real-time data sharing capabilities. "The Intellum platform offers an end-to-end solution for managing diverse educational needs," as described by one satisfied professional. ### Real-World Impact of Educational Investments Continuous learning opportunities not only support internal growth but significantly enhance customer satisfaction and loyalty. Educational programs positively impact engagement metrics and demonstrate ROI appreciation, thus inviting future investment from leadership to further develop educational infrastructure within an organization. > "Intellum’s platform now supports learning content at every stage of the customer journey, from onboarding to advanced certification." > "It isn’t scalable and is limited by groups and rules engines that don’t get nearly personalized enough." > "Growth & experience needs a tool with the capacity to keep pace with the learning needs of the company." > "See the full picture of how learning drives business success."

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