In today’s experience-driven economy, customer education is no longer a "nice-to-have"—it’s a critical growth driver. Companies that invest in education-led growth see increased product adoption, reduced churn, and expanded revenue opportunities. Join Grace Sherman, Director of CX Operations at Intellum, as she breaks down the Education-Led Growth framework and shares real-world insights from companies that have successfully leveraged education to scale impact. You'll walk away with a proven, step-by-step approach to designing learning programs that drive measurable business outcomes—whether it’s increasing customer retention, accelerating onboarding, or creating new revenue streams through certification.
On-Demand
Upcoming Live
Webinar
Platform Tour
Education-Led Growth: How CX Leaders Turn Learning into Business Impact
Learn a proven, step-by-step approach to designing learning programs that drive measurable business outcomes
September 18, 2025 12:00 PM
EST
–
Duration:
60
Minutes
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About this Session
In today’s experience-driven economy, customer education is no longer a "nice-to-have"—it’s a critical growth driver. Companies that invest in education-led growth see increased product adoption, reduced churn, and expanded revenue opportunities. Join Grace Sherman, Director of CX Operations at Intellum, as she breaks down the Education-Led Growth framework and shares real-world insights from companies that have successfully leveraged education to scale impact. You'll walk away with a proven, step-by-step approach to designing learning programs that drive measurable business outcomes—whether it’s increasing customer retention, accelerating onboarding, or creating new revenue streams through certification.
Speakers
Webinar Recap & Notes
Education as a growth driver
Grace Sherman, Director of CX Operations at Intellum, walks through the Education-Led Growth framework and how companies use customer education to increase product adoption, reduce churn and open new revenue.
Lessons from companies that scaled with education
She shares real-world insights from companies that used education to scale their impact.
A step-by-step approach to measurable outcomes
The session lays out a step-by-step approach to designing learning programs tied to business outcomes, whether the goal is higher retention, faster onboarding or new revenue from certification.
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2025-09-18 12:00 pm
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