Most of what determines whether an implementation succeeds happens before a single system gets configured. It’s in the strategy, the data decisions, and the people involved.

In this session, Grace Sherman shares what she's learned from both sides: as a practitioner running education programs herself, and now leading the team that helps other organizations implement theirs.

Here's what you'll learn:

• How to think about content taxonomy and user data early enough to measure your program's impact from day one, not months in. Plus, which decisions are cheap to get right early and expensive to unwind later.
• The governance and internal alignment decisions that determine whether your program launches smoothly or turns into a patchwork of workarounds.
• How to evaluate what from your current system is actually worth keeping and what's just habit—because a new implementation is a chance to leave behind what wasn't working, not recreate it somewhere new.