Every customization decision costs you something. The question is whether it's actually worth it.
In this session, Katie Deninger and Austin Chin draw on their years of helping organizations implement and scale learning platforms. They’ll walk through how to think about out-of-the-box versus custom—not as a technical question, but a strategic one. They’ll share helpful questions and frameworks for thinking about your goals and objectives, as well as how to determine what’s worth customizing and what’s not.
This session is built to be useful whether you're an Intellum customer, evaluating a switch, or years into your current platform. The thinking applies regardless of what system you're on.
Here's what you'll learn:
- How to evaluate whether a customization is actually worth the long-term cost of maintaining it.
- Where out-of-the-box functionality already offers more flexibility than most teams realize.
- How to separate what your platform needs to do from how you originally imagined it working.


